Returns

Free Returns On All Orders

NOTE: YOU MUST NOTIFY US BEFORE RETURNING YOUR ORDER TO AVOID ISSUES WITH REFUNDING.

We accept returns or exchanges when items are:

  • Returned within 28 days of delivery

  • Unworn (beyond trying on indoors)

  • In the same condition as received

  • Returned with proof of purchase

  • Returned with any original tags, swing tags, or packaging if they were included with the order (many vintage items won’t have these)

Because Archive No.9 sells vintage/pre-owned and reworked clothing, natural signs of age or wear may be present and will be reflected in the listing’s condition grade and photos.

Vintage / Pre-owned condition notes

Every item is checked and described as accurately as possible, but vintage garments can have characteristics that aren’t “faults”, such as:

  • Gentle fading, softening, minor pulls

  • Minor signs of previous wear

  • Variation in sizing between eras/brands

These are considered part of the garment’s nature and are not treated as defects if clearly consistent with the product description and images.

Reworked items

Reworked items are garments that have been altered, repaired, customised, or reconstructed. This may include:

  • Replaced trims/hardware

  • Repairs or reinforcement stitching

  • Tailoring adjustments

  • Paneling/patchwork

Any notable rework details will be stated on the product page.

Items we can’t accept for return (hygiene & safety)

We can’t accept returns on:

  • Underwear

  • Swimwear (unless hygiene seal is intact, if applicable)

  • Socks/hosiery

  • Earrings and pierced jewellery

  • Face coverings

  • Gift cards

Important: Condition checks (returns must be resale-ready)

Please return items in the same condition you received them. If an item is returned:

  • Worn beyond try-on

  • Washed or cleaned

  • Altered after delivery

  • With new damage (tears, stains, pulls) not present when sold

  • With odours (smoke, perfume, deodorant, cooking smells)

  • Missing included tags/packaging (where provided)

Then we may:

  • Refuse the return and send the item back to you

  • Issue a reduced refund to reflect loss in value

  • If the item is not suitable for resale, be unable to issue a refund

Fit, sizing & measurements

Vintage sizing varies by brand and era, so we provide measurements and a recommended fit on listings wherever possible.

  • Returns are accepted for fit, but please check measurements carefully before ordering.

  • Items returned with signs of wear beyond try-on may be refused or refunded at a reduced amount.

If your item is faulty, damaged, or not as described

If your order arrives damaged or you believe it is not as described, contact us within 48 hours of delivery and include photos of:

  • The issue (close-up and wider view)

  • The item

  • Packaging (including the outer mailer/box)

If confirmed, we’ll cover appropriate return costs and resolve the issue as quickly as possible.


Authenticity concerns

If you have concerns about authenticity, contact us within 48 hours of delivery before wearing the item, with clear photos and an explanation of the concern.

We may request the item back for assessment. If an item is confirmed not authentic, you’ll receive a full refund (including original delivery where applicable).


Before you send anything back

Include a note inside your parcel with:

  • Order number

  • Full name

  • Email address

  • Reason for return

  • Whether you’d like a refund or exchange

Returns sent without these details may take longer to process.


How to return your order

We recommend returning parcels using a tracked service and keeping proof of postage.

Return address

Archive No.9 (Returns)

Claverham Cottage
Paglesham Road
Rochford
Essex
SS4 2DR
United Kingdom

Refunds

Once received and approved, we aim to process refunds within 2 working days.

  • Refunds go to the original payment method (card, Klarna, Clearpay, PayPal, etc.)

  • You’ll receive an email confirmation once processed

Are delivery charges refunded?

  • For non-faulty returns, delivery charges are not refundable

  • If an item is confirmed faulty or not as described, we’ll refund delivery where required under your statutory rights

Cancelling an order

Contact us as soon as possible.

  • If your order hasn’t been dispatched, we’ll do our best to cancel it.

  • If it has already shipped, you can return it under the policy above.

  • We don’t provide free return labels for non-faulty returns.